Refunds & Returns

Refund & Return Policies: 

What to do if I’m not happy with my order?

We're sorry to hear that you’re not happy with the item/s you received. We only want to provide our customers with quality products and want to help you resolve this as soon as possible! See the headings below for our super friendly returns policy and process.

I don't like the quality of the item, can I send it back?

We understand that online shopping can be tricky as you can’t physically feel our products prior to purchase. You can always return it back to us if you're not happy with the quality as long as the item is in its original and unused condition, within 14 days of receiving it.
Get in touch at our Contact Us page to start the process. 

The item I received is faulty, what do I do?

If you’ve experienced a fault with your order, please Contact Us so we can help resolve this for you.
You can help us resolve this for you faster by providing us with a couple of photos showing the defect/fault with your initial inquiry.
Workspace Studios is always happy to meet our obligations under the Consumer Guarantees Act: Fix -> Replace -> Refund.

I just don’t like it or have changed my mind; will you take an item back?

We can and generally will. We just ask that you return it in its original and unused condition, within 14 days of receiving it. Return shipping will be at your expense. We will not refund the cost of credit card/Paypal/Afterpay fees.

Workspace Studios cannot accept exchanges or give refunds for:

• Sale items
• Gift Cards or Vouchers for cash
• Goods that have been damaged due to inadequate packaging upon their return.
• Items customised for you.

 

Our Other General Policies can be found via links at the bottom of this page.